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Help Centre

Listed below are all the Help Centre Articles ordered by popularity. To search through them, or navigate them by category, click here. To see the most recently published and updated articles first, click here.

View My Bank/Cosmo Payment/Post Office transfer has not arrived
View Why I cannot consent content for my group members?
View What are the benefits of VAT registration?
View The pictures I have uploaded are corrupted or have grey boxes/lines on them
View What am I not allowed to do?
View Why has my profile been removed, or not approved?
View Why you shouldn't rip people off or upload content that isn't yours...
View I wish to complain about the content of a profile
View I am getting a message about not having the spend facility enabled.
View I get a message saying ' ... not permitted to exchange credits... '
View I offer services/content, how do Freeviews affect me?
View Why were my pictures deleted?
View Can I list myself as an Escort/Webcammer/Phone Chat Operator AND Other Services?
View Why has my DirectCam Show been removed from the TV Schedule?
View Another member has copied the entire text of my profile
View I am currently Seeking Services but would like to also offer Webcam Services
View I wish to complain about a member abusing/harassing me outside the AdultWork.com communication system
View Why didn't you tell me there was a problem with my profile before removing it?
View Private Gallery Pricing FAQs (Offering Services)
View I have saved my profile but: 1) the last updated date did not change, 2) I am not appearing at the top of the search
View Reverse Booking FAQs for Seeking Services
View Blogs FAQs
View Field Reports FAQs (for Offering Services)
View Field Reports FAQs (for Seeking Services)
View GDPR Enquries
View Privacy Policy, Cookie Policy & Website User Agreements
View Best Practice Guidelines for Webcam
View When providing live services you must use Credits
View Why have I been contacted by a Group Manager?
View How do I add members to my Group?
View I wish to move to another Group
View Why is my Group not appearing?
View What will appear on my bank/card statement when I buy credits?
View How do I consent media so these can be visible on my profile?
View How do I verify my mobile number?
View New Mastercard regulations
View How do I buy Credits with Cash using CashtoCode?
View How do I buy Credits with Cash using Neosurf?
View What methods can I use to buy credits?
View Why do you use awork.co.uk on my card statements?
View How do I remove my profile from Google Search results?
View I can't login to DirectCam, I'm seeing error messages
View I cannot enable 'Webcam Work' / I get a message about 'verification required'.
View My profile is showing my Nationality!
View How do I become a Verified Member?
View I age verified with YOTI but my status is still not verified on the Site.
View I am a host or group under a support contract with an Advisor...
View How do I set-up Special Offers? Why should I?
View How do I set up DirectIM (Offering Services)
View How Do I Transfer Credits To My Bank Account?
View How Do I Delete/Amend My Movie Clips?
View What Are The Requirements For Verification Photos?
View I haven't spent any credits but still getting the negative balance problem when transferring
View I'm Outside The EU, Why Is VAT Applied To Webcam / Phone Chat?
View Why Can't I Show My Verification Photo Anymore?
View What information is shared with who?
View I don't want to show my face on the Site
View Why do I have to provide ID to make a bank payment?
View How long does it take to receive my funds?
View When can I transfer my credits?
View What Is A Business-To-Business (B2B) Transaction?
View How Does VAT Apply To Site (Admin/Advisor/Facility) Fees?
View What Is The Reverse Charge Provision & How Do I Use It?
View I need some help setting up the new DirectCam Broadcaster
View What is the DirectCam Facility Fee?
View No One Can Hear Me
View How Do I Change / Delete The DirectCam Login Tweets
View Help! I need an easy guide to offering DirectCam
View How does DirectCam positioning work?
View I Want To View Webcammers - How Do I Do This?
View What is Guest Free Preview? / How to prevent non-registered viewing your Cam
View How do I show when I will next be available for DirectCam?
View I Am Logged In To DirectCam But Don't Appear On The Site
View Why should I offer Free Mode in DirectCam?
View How do I change my DirectCam strapline?
View I Already Registered My VAT Details Years Ago, Why Do I Need To Do It Again?
View If I Provide You With My VAT Details, Will You Refund What I Have Already Paid?
View Is there an administration fee to pay when I withdraw my credits?
View How do I convert my credits into cash?
View What Is Place Of Consumption VAT?
View Why do you add VAT to the sale price of services/content instead of the purchase price of credits?
View How/Where Does VAT Apply To Members Seeking Services?
View I Can't Spend Credits, Being Redirected To 'Where Are You?' Page
View I Don't Earn Enough To Meet The VAT Threshold, Why Am I/My Customers Paying It?
View Why Do Customers See Different Prices To What I Set?
View I'm Being Charged The Wrong VAT Rate
View I'm Being Charged VAT But I'm Not In The EU VAT Area
View What Is Place Of Supply VAT?
View Where do I find VAT information for AW?
View My card details are being remembered, how do I delete them?
View Why can't I leave feedback/ratings?
View I want to verify myself but don't have a Passport
View How do I feature my Movies or Private Gallery? Can I change the movie/picture shown?
View I have uploaded the verification documents but am still not verified.
View Movie Thumbnail FAQs
View I'm having trouble viewing a movie
View I requested credits via SMS but not all of them have arrived.
View I get an error viewing movies on the WebApp (Using Samsung's browser)
View Why aren't my Movies appearing on the site?
View What's the difference between Movie Clips and Rental Movies?
View How do I update/change my movie categories?
View Transfer Credits to Cash
View What happens when I tick the Social Media Advertising box?
View How do I exclude my profile from Social Media Advertising?
View How has someone managed to copy my content?
View My content is being displayed on another site
View What are Affiliate Promotion Pages?
View Links Help - Can I link to xyz.com? Why aren't my links appearing?
View Account Name Help - Credit Transfer Beneficiary
View How can I become Member/Group of the Day on the Home Page?
View DirectCam Error - An account could not be [re-]created for you
View My Random Winner sale has ended, how do I know who the winner is?
View How do I remove or edit an item I'm selling/auctioning?
View Someone has bought an item from me but I don't have the credits
View Can I link my Twitter page on my Profile?
View Coronavirus (COVID-19) & AdultWork.com
View How do I let my Members login to DirectCam but not the AW site?
View I've just created my profile and it's not showing on the Site (search & home pages)
View How do I show my phone number on my profile? What are the advantages?
View What is the Local Escort Search facility?
View I am ticking the box to tweet about my upload/online status but it's not appearing on Twitter
View Group Nationality Mixing - UK/non-UK
View How do I remove/change my main profile pictures?
View How do I make myself available now?
View I have not received / I am unable to respond to SMS or the SMS verification code
View How does SMS Chat work?
View How do I view my feedback/ratings on the Web App?
View What is "Transfer Req. Fix..." in my Credits Statement?
View Searching Nationality - Advice for Service Seekers
View What are the benefits of using the credits system? (Service Seekers)
View What are the benefits of using the credits system? (Service Providers)
View I am getting a message '... inconsistency with your session credentials ..'
View The bank transfer details I entered are incorrect
View How / where do I advertise my availability?
View What is DirectChat? Service Seekers
View It says I have specified a date/time in the past, when I have not
View Troubleshooting DirectChat
View Tours FAQs (Offering Services)
View We cannot provide support via Twitter
View I can't access the Site from home but can on my mobile and elsewhere
View I haven't received my SMS confirmation of bookings in time and as a result have missed bookings.
View How many times can I view a movie? / I have been charged twice for a movie.
View The "Videos" tab does not show on my Profile on the mobile Web App, only on the main site.
View What does Movie View Credit (iOS) mean?
View My movie prices keep changing automatically
View How do I remove myself from this website? Can I reactivate?
View Viewing Private Galleries FAQs
View What is DirectChat? Offering Services
View How do I leave a rating/feedback for another member?
View Feedback/Ratings FAQs
View How do I re-enter/claim a refund on a DirectCam Special Offer session that has a duration remaining?
View What does DirectCam/Chat Session Rollup mean on my Credits History?
View I am experiencing (technical) difficulties on DirectCam
View What's the difference between Free, Group and Private Modes?
View Why are some of my DirectCam shows not transferable?
View Where do I define my Live Thumbnail settings?
View How do I advertise my availability for a specific DirectCam theme or event I'm planning?
View What is the DirectCam Advisor Fee?
View Removing DirectCam or DirectChat sessions from my 'Leave Feedback' page.
View Can I display the category of show that I offer on DirectCam?
View Can I perform nude in Free Mode on DirectCam?
View If I am conducting a group or private session, can anyone else view me for free?
View How do I keep my phone number anonymous for Phone Chat?
View I have not received booking notification emails
View How do I let clients call me on (pre-booked) Phone Chat?
View How do Phone Chat bookings work? (Service Providers)
View Why is the booking price less than my published rates?
View How do Phone Chat Bookings work?
View I am not appearing on the DirectChat micro-site
View Where can I see my DirectChat Call History (for Offering Services)
View I receive the error message "Your profile is not set up as offering group OR private sessions" on DirectIM
View Information about DirectIM
View I get timeouts or errors when searching
View How can I see which days I've paid to be featured?
View I have been the victim of abuse when meeting someone from the Site.
View How do I unconfirm / delete escort bookings?
View If I send a new member to another member's profile, can I still earn on the referrals?
View How do I show my DirectCam/DirectChat status on another site?
View Is AdultWork.com a pay site?
View How can I increase interest in my sales items?
View I want to replace my Intro Movie with a new one
View I wish to complain about the content of a movie
View I have negative balance problems with my Group
View My Intro Movie is never approved
View We can only accept cards issued by organisations in the same country as the cardholder
View How do I set up an Affiliate Promotion Page?
View How do I login via my mobile phone?
View Vouchers FAQs
View What is the Blacklist function?
View Hot List FAQs
View How can I transfer funds to another member or refund them?
View Phone Chat Provider No Show
View I have received an email from you regarding a dispute. I want to dispute this claim.
View Why can't I use the word 'available' in my Profile Summary?
View Why am I not on the Referrals Leaderboard?
View When I click to send email or book someone nothing happens!
View The client has confirmed the Phone Chat booking but I do not have the credits
View How can I stop my email becoming unverified on a regular basis?
View What are Aliases and can I remove them?
View I get a message about a negative balance when withdrawing
View Can You Reverse/Cancel My Pending Transfer
View I am getting a message saying I can only pay the name on my ID and/or my payment must be to the UK
View Can I have one combined payment for my solo & duo accounts?
View Where can I find a breakdown of my earnings and any charges?
View Why aren't some of my Group Members' credits showing on my credit transfer?
View My transfer was due to be processed for payment today but has still not been marked as transferred
View Media, Banking & Law Enforcement Enquiries
View How does DirectChat positioning work?
View I have been removed as my profile was advertising more than two people. What do I do now?
View I received a password reminder but I still cannot log in
View I'm new here and I offer adult services.
View Terminology
View How do I feature my profile?
View Groups - Phone Number Display FAQs
View My referral credits are not showing on my statement
View Why can't I transfer my Private Gallery subscriptions to my bank account?
View I have been charged to display my number but have not requested this facility
View I wish to complain about the conduct of another member
View I can't login / I get the message "No member was found with the Nickname and Password you supplied"
View I can login but can't see my profile
View I am getting a message about not being permitted change the services offered
View How to avoid non-genuine advertisers
View How do I avoid fraudsters in the Marketplace?
View Can I turn the Available Today function off during the course of a day?
View How do I create a Group?
View The goods I ordered (ordered for someone else) have not arrived
View Why was my Sale/Auction/Random Winner item deleted?
View Why have I been removed from 'Escorts' or 'Alternative'
View What is a Random Winner Sale?
View The goods/service I bought/won has not arrived or is faulty
View I'm having issues uploading my documents
View If I bid on an auction item that requires a % to bid, will I get my % back if I lose the auction?
View I haven't received credits for my movies
View I was charged more than the original DirectCam Special Offer
View What is the Telephone Directory? How do I subscribe/unsubscribe?
View How do I change or set up member alerts?
View I have paid to see a Private Gallery but cannot view it
View Where can I spend my credits?
View How does foreign currency exchange work when buying credits?
View I need to change my purchase details / information.
View Will I receive a recurring billing on my credit/debit card if I purchase credits?
View I called the Premium Rate Telephone line but my account has not been credited
View How much is a credit worth?
View It says my email address is not verified but I know it is working.
View Where can I get your banner / Linking details
View I have set-up my voicemail but it does not appear on my profile.
View How do I set up my voicemail service and retrieve my messages?
View Strange letters are appearing next to the booking price
View Can a Group Manager pay directly to list Group Members in Local Searches?
View Can I transfer credits between Group Members and to myself?
View How do I feature my group?
View I am a Group Manager and Wish to stay in the Group but nominate a new Group Manager
View How do I remove a member from my Group?
View I can't access my Group Home (Admin) page.
View How do I change login access for members of my Group?
View How do I deactivate a Group?
View The Key to Repeat Business
View I created a personalised banner but now I can't find it. Where is it stored?
View Profile Hits and Daily Breakdown
View Getting the most out of Twitter and the Site
View How to get the most out of being 'Member of the Day'
View What are the different ways of getting on (or appearing on) the home page?
View How can I sustain and increase interest in my profile?
View My Network Provider isn't an option (for Mobile Verification)
View I am getting messages I have not asked for.
View How can I view the United Kingdom (or other) home pages?
View How can I contact Providers by SMS?
View How can I search for Private Galleries that show faces?
View Why can't I search on 'Logged in Now'?
View How do I search by Ethnicity (or other features within the interview section)?
View The 'Available Now' option has disappeared from the Search
View Country setting has changed on the Web App - can you change it for me?
View How do I search for or show only profiles with phone numbers?
View I get an error saying 'The page cannot be displayed'
View Where has 'someone' gone? Can you contact them for me?
View I am Seeking Services. Who can view my details?
View I don't want the "Share" link on my profile. (Twitter, Facebook etc.)
View My email address is not displaying on my profile
View How do I delete a link?
View Can I create my own personalised AdultWork banner?
View Can I add banners to my profile?
View Can I register more than one profile?
View Where can I edit my profile and set things up e.g. rates?
View How do I edit my Blocked Countries list?
View I'm going away, should I remove my profile or can I stop it being viewed temporarily?
View How do I block/unblock members or view my blocked senders?
View How do I change my vital statistics on my profile?
View I changed my rates but they have not updated on my profile
View Why have I been removed from 'Webcam' or 'Phone Chat'
View What is the "Do not allow quick purchasing" option for?
View What are the benefits of using the Voicemail facility? (Offering Services)
View Auto Response : How do I set it up / Turn it off?
View On my profile page my rating is underlined in red, why?
View I am getting a message about disallowed words in my profile details/description
View How do I display my feedback/ratings?
View How do I add my details to the Alternative Section?
View How can I search for members logged in recently?
View What are the benefits of using the Voicemail facility? (Seeking Services)
View I have met someone who I believe was trafficked
View How do I report a fake or duplicate profile?
View I want to complain about a timewaster
View How do I block members from calling me on DirectChat?
View I get the message "HTTP code 5xx received" when trying to upload pictures
View Freeviews FAQs
View I have changed my Profile Pictures but they have not updated
View How do I manage the New Picture Alert email notifications?
View I can't see any profile pictures/thumbnails - logo and other pictures are ok.
View How do I access a Private Gallery album using a PIN number?
View I have been charged twice for viewing a Private Gallery
View How do I upload images to my profile from the WebApp?
View How can I increase interest in my movies/pictures? (Offering Services)
View How do I upload images to my profile?
View Can I move pictures from Free Gallery to Private Gallery and/or my main profile page?
View How do I remove my Free or Private Gallery pictures?
View Private Gallery Albums/PINs FAQs
View I have paid to be Available Today but I'm not showing
View Tips for uploading Pictures/I get errors when uploading pictures (Updated)
View How to avoid being a victim of phishing attacks
View I received an email about a new device or location
View I received an email or SMS from you, is it genuine?
View My Links keep getting deleted even though I have added your banner.
View How do I unsubscribe to detailed emails?
View I am unable to change the gender on my profile / I have been set to the wrong gender
View I am getting a message saying I am not entitled to change my country.
View I get the message : 'This member's gallery cannot be displayed at this time'
View I get a message about formatting characters and spaces.
View If I opt out of Client Connections can service providers still contact me/view my profile?
View Client Connections - FAQs for Service Seekers
View Client Connections - FAQs for Service Providers
View Can I pay by SMS for Phone Number Display or Other Services Display?
View Where can I view or advertise my Parties and/or Club Events?
View Other Services: Charges
View I need to edit or remove feedback I have left for another member
View Why can't I see feedback for myself or another member?
View How do I view, respond or dispute feedback?
View How do I stop notification emails being sent to me?
View Reverse Booking FAQs for Offering Services
View I have deleted emails and/or bookings - can you retrieve them for me?
View Escort Bookings FAQs (Seeking Services)
View Escort Bookings FAQs (Offering Services)
View How do I stop someone from emailing/booking me?
View What are the benefits of becoming a Verified Member?
View My profile was deactivated and my for sale items were cancelled. Can I recover the details?
View You are accessing the Site from a an IP address that is not valid for use on the Public Internet
View iPhone / iOS Can't get past entry Continue page
View How can I keep my password secure and stop unauthorised access?
View I have forgotten my login details
View I entered my details but got returned to the login screen / I keep getting logged out
View I am not receiving emails from you / you have not replied to my Help Centre enquiry
View How do I change my nickname, email address or password?
View How do I set up a couple / duo profile?
View I am being asked to age verify, why and what are the implications?
View I need to change my registered email address, how do I do this?
View The verification email has not arrived
View Why should I create a profile with you? What do I get?
View I am being included in a poll but don't want to be.
View Polls & Competitions
View How do I show myself as Available Today(Escorting)? What are the advantages?
View I use an 0702 number which diverts to my mobile for security. Can I still display this number on my profile?
View I have been charged twice for displaying my phone number
View I have paid to show my number but it is not showing
View I have paid to be Featured but I'm not showing
View Repeat / Re-enter characters / Turing Letters on login page, why?
View Wishlist FAQs for Offering Services (Recipients)
View What is the AdultWork.com Shared Revenue Programme?
View Has my login details been exposed in a hack?
View How do I leave a Group (Group Member)
View Can I show as available for Direct Chat only and not Direct Chat and Pre-booked Phone Chat?
View How can I suggest a Flirt/Proposal?
View How do I find the delivery address and record the despatch information of an item I have sold?
View How do I change my roles/the services I offer?
View How can I synchronise timings for Phone Chat/Webcam sessions with customers?
View Where do I submit Erotica & can I submit Audio Erotica?
View Client Connections - Sending Proposals & Flirts
View How do I manage my email preferences?
View Why can't I find a profile using the keyword search?
View My Sale/Auction Item does not show on the Home Page.
View My TV/TS profile is active but not appearing in search results
View How can I increase my DirectCam business?
View Why do I see broken images instead of live thumbnails?
View You've saved my Twitter details, how do I clear them?
View How do I view or delete my Saved Searches?
View My payment receipt is being sent to the wrong email address. How do I change this?
View What cookies are you storing on my computer?
View What are QR Codes and why am I seeing links to them?
View I am selling items, what do I do if I'm going away on holiday?
View I am in the UK - can I use the FPS option?
View What to do if you receive a phishing email pretending to be from AdultWork.com
View What is BBCode?
View I cannot despatch a sale item and need to refund a Customer
View I can't buy a featured slot after January 28 for March.
View Can I watch movies on the Mobile App?
View How do I complete the interview for a couple/duo account?
View Can I submit Erotica by phone?
View I subscribed to 'logged in now' search or 'has telephone number' but it says I haven't
View My Adult Site - can I get some help?
View Searching on Nationality - Advice for Offering Services
View My account has been hacked
View Someone who booked/subscribed recently is not appearing in my Client Connections
View How do I set up FAQs on my profile?
View My Credits Activity/Turnover shows different values for DirectCam versus Group Credits Report
View Why are the amounts on my credits statement underlined?
View How do I show my preferred method of contact on my profile?
View Wishlist FAQs for Marketplace Sellers
View Wishlist FAQs for Seeking Services (Buyers)
View Why is my summary field greyed out? / I can't change my summary, why?
View How can I be included in the search for Face Pictures in Private Galleries?
View AdultWork Live Advice for Service Providers
View Why can't I quick purchase using the last 4 digits of my card number?
View What happens when a Group Member wants to leave the Group? (Manager)
View I'm streaming a rental movie and the quality is low or it keeps buffering
View When streaming a rental movie it stops
View Help with the Tabs BBCode
View The views on my erotica submissions do not represent the credits I have received
View I have bought something but the Seller says they haven't received the credits
View The option to leave voicemail is not appearing on my Profile
View How do I report an Underage member?
View How do I subscribe to the 'Logged in Now' feature?
View My browser hangs when I cancel a booking
View Sex Shop Returns Policy
View How long does my order take to be delivered from the Sex Shop?
View What do I do if my sex shop order has not arrived, is wrong, incomplete, faulty etc?
View How can I track my orders from the Sex Shop?
View I need some help with the Sex Shop
View I have a profile within Other Services but it is not being displayed
View Why do I receive emails to my external email address asking if bookings took place?
View Why does it say 'Accessed From' on my Profile?
View I get the message "Sorry, this member's profile information cannot be presented at this time"
View How do I list my sales items?
View I am having problems with the 'Add Gallery' or 'Add to Private Gallery' pages
View Why am I being asked for my date of birth when registering?
View I have strange or duplicate amounts on my card statement
View How do I turn off the Feedback/Ratings pop-up on my Emails & Bookings page?
View I get an error message when trying to upload images
View How do I end a Random Winner Sale?
View Can I view email history for any specific members?
View How do I receive SMS Alerts when members reply to my emails?
View I have been asked to pay a deposit
View How do I appear higher up on the DirectCam and AdultWork.com TV pages?
View Can I earn extra credits by referring new members?
View I deleted my photos/videos from my profile and my PC. Can you send them to me?
View I am not receiving texts from SMS Chat
View How do I enter the delivery method for an item I have bought/won?
View I have deleted the SMS requests but since received the Codes by SMS
View Another member has responded to my feedback. Why haven't my ratings increased?
View What's that RSS icon for? Tell me more about your RSS Feeds.
View Someone has posted my details without my consent
View When I enter my email address I get a message saying it is already in use
View When I enter my mobile number I get a message saying it is already in use
View There isn't an option to save on the Interview Form
View I have been contacted by someone who claims to work for the Site
View I have deleted the SMS credits I received
View I get the message 'you must be logged in' when sending an email
View You are charging me VAT but where I live is excluded from the EU VAT Area

 

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